Shipping Policy

Decima Japan Online Store - Shipping Policy

Effective Date: 22 November 2023

Thank you for choosing Decima Japan for your online shopping needs. Please take a moment to review our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing: 1.1 Orders for items that are in stock are typically processed within 5 business days after payment confirmation. 1.2 Processing times may vary during peak seasons or promotional events.

2. Shipping Methods: 2.1 We offer standard shipping using reputable carriers. 2.2 Shipping options and costs will be displayed at checkout. 2.3 Expedited shipping options may be available for an additional fee.

3. Shipping Timeframes: 3.1 Estimated shipping times are provided at checkout based on your selected shipping method. 3.2 Delivery times may vary depending on your location, customs processing, and other external factors.

4. Order Tracking: 4.1 Once your order has been shipped, you will receive a shipping confirmation email with tracking information. 4.2 Use the provided tracking information to monitor the status and delivery of your order.

5. Shipping Delays: 5.1 Decima Japan is not responsible for shipping delays caused by external factors such as customs processing, natural disasters, or carrier issues. 5.2 If you experience significant delays, please contact our customer service team for assistance.

6. International Shipping: 6.1 International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. 6.2 We cannot guarantee delivery times for international orders due to customs processing.

7. Incorrect Address: 7.1 Please ensure that your shipping address is accurate and complete. 7.2 Decima Japan is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages: 8.1 Decima Japan is not responsible for lost or stolen packages after they have been successfully delivered. 8.2 If you encounter delivery issues, please contact the carrier directly for assistance.

9. Contact Information: 9.1 For any inquiries related to shipping, please contact our customer service team at hello@decimajapan.com.

By making a purchase on the Decima Japan Online Store, you acknowledge that you have read, understood, and agreed to our Shipping Policy. Decima Japan reserves the right to update or modify this policy at any time without prior notice.

Thank you for choosing Decima Japan.

Decima Japan Online Store

 

Note regarding customs and taxes.

The prices displayed on our site are by default in USD or in some cases your local currency and DO NOT include tax, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Shipping from Hong Kong:

To better serve our valued customers, we have chosen to ship our products from Hong Kong. This strategic decision is rooted in our commitment to providing a seamless experience for our clientele, many of whom are based in Hong Kong. Our dual presence in Japan and Hong Kong allows us to manage our operations efficiently and leverage the extensive and economical shipping network in Hong Kong.