Return Policy

Decima Japan Online Store - Returns Policy

Thank you for shopping at Decima Japan. We strive to provide you with high-quality products and excellent customer service. To ensure a smooth shopping experience, please review our Returns Policy outlined below.

1. Policy Overview: 1.1 All sales are final. We do not accept returns or exchanges for any products or gift cards purchased through the Decima Japan Online Store.

2. Exceptions: 2.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 14 days of receiving your order. We will provide instructions on how to proceed with a replacement or refund.

3. Eligibility for Returns: 3.1 Only products that are defective or damaged upon receipt are eligible for return. Please contact our customer service team within the specified timeframe to report any issues.

4. Reporting Defective or Damaged Products: 4.1 To report a defective or damaged product, please contact our customer service team at hello@decimajapan.com within 14 days of receiving your order. 4.2 Provide clear photos and a detailed description of the defect or damage when contacting customer service.

5. Return Process for Defective or Damaged Products: 5.1 Once your request is approved, we will provide instructions on how to return the defective or damaged product. 5.2 Please ensure that the product is securely packaged for return to prevent further damage.

6. Refund or Replacement: 6.1 If the return is approved for a defective or damaged product, you may choose either a replacement or a refund. 6.2 Refunds will be processed within 14 days of receiving the returned product.

7. Change of Mind: 8.1 We do not accept returns for products due to a change of mind or buyer's remorse.

8. Contact Information: 9.1 For any inquiries or to report a defective or damaged product, please contact our customer service team at hello@decimajapan.com.

By making a purchase on the Decima Japan Online Store, you acknowledge that you have read, understood, and agreed to our Returns Policy. Decima Japan reserves the right to update or modify this policy at any time without prior notice.

Thank you for your understanding and cooperation.

Decima Japan Online Store